OPALIS SOLUTIONS
“Opalis enables IT staff to adopt a formal maintenance process, capturing and automating manual tasks”
MAINTENANCE PROCEDURE
Is your IT staff overburdened, and unable to perform systems maintenance tasks in a timely, consistent fashion? Is it compromising your service levels and bypassing corporate procedures? Opalis eliminates these challenges by automating time-consuming, manual tasks.
Focus Staff on Critical Exceptions and Strategic Projects
Opalis offers an automated solution for maintenance procedures that’s simple, fast and effective. It allows you to automate best practices, so you can realise improved service levels and achieve optimum system health.
Adopt Consistent and Reliable Maintenance Procedures
The lack of defined maintenance schedules can impact performance and compromise availability. Opalis enables IT staff to adopt a formal maintenance process, capturing and automating manual tasks such as backup routines, recovery tests, application maintenance and temp file cleanups.
Reduce Errors and Achieve IT Compliance
Automating maintenance processes significantly reduces the time, error and risk associated with manual processes, such as shortcuts that may bypass corporate procedures.
Improve IT Efficiency & Increase Productivity
By automating well-understood tasks, you can free up highly skilled staff to work on strategic projects. Opalis helps IT departments offload repetitive, mundane tasks so they can focus on business needs.
PROBLEM & INCIDENT MANAGEMENT
Does your IT department spend unnecessary time on data re-entry, corrective actions and service restoration routines? Free staff from repetitive tasks, so they can focus on exceptions and projects that add value to your business. Opalis can help you address incident response routines proactively and consistently.
Identify and Resolve Problems Proactively and Consistently
Opalis solutions automate processes for problem and incident management in a way that’s simple, fast and effective. By automating best practices that identify and resolve problems before they impact performance and availability, service levels can be maintained and your IT staff can focus on critical exceptions.
Integrate and Centralise Trouble Ticket Management
Managing multiple products and re-entering data from one system to another is inefficient and costly. Opalis enables administrators to automate the opening of trouble tickets for key system alerts and pre-populating them with information gathered from other service desk or monitoring solutions.
Automate Problem Management Routines
Problem triage and resolution often involve repetitive behaviours such as manual analysis of logs, performance checks, and data entry as status changes. With Opalis, diagnostics routines and corrective actions can be automated to achieve the benefits of a self-healing data centre.
Automate Incident Management Routines
Service desk operators need to know when performance falls short of desired levels so problems can be addressed quickly. With Opalis, the IT staff can create automated processes that create, update, escalate and close incidents when high-level maintenance procedures fail.
DATA & FILE AUTOMATION
Are your business processes, nightly transactions and data transactions being completed consistently and reliably? By automating these processes with Opalis, you can ensure standardised data transactions and achieve best practices to reduce risk and ensure corporate and regulatory compliance.
Automate Time-Consuming Manual Data Transactions
Opalis solutions automate business processes in a way that’s simple, fast and effective. With Opalis, you can increase the level of integration and automation within the data centre and start realising improved service levels, while IT staff focus on critical exceptions and strategic projects.
Collect, Distribute, and Clean Files and Data
Opalis eliminates time-consuming manual tasks such as sorting, formatting, analysing and distributing data. Opalis solutions deliver the flexibility and breadth required to support real-world processes including the parsing and rerouting of incoming files, emails and data—without writing a single line of code.
Achieve higher quality, and timely reporting
Automating the execution of common scripts, file distribution and data transformation (ETL) packages is critical to eliminating the latency around data analysis and reporting. Opalis automates processes to improve quality, provide higher productivity and reduce the time required to complete a process.
Consistent, Reliable Data Transactions
Opalis provides the ability to set up dynamic policies that execute based on availability, performance, events, file arrival and much more. By automating processes with Opalis, you can ensure standardised data transactions and achieve best practices to reduce risk and ensure corporate and regulatory compliance.